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From254US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Carretera Federal Bacalar-Xtomoc, Bacalar, Mexico, 77930
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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Suite
Max:
3 persons
810 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Coffee machine
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Deluxe Room
Max:
3 persons
595 sq. feet 
Bed options:
2 Double beds
Garden view
Shower
Coffee machine
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King Suite
Max:
2 persons
345 sq. feet 
Bed options:
1 King Size Bed
Garden view
Shower
Private pool
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Price and Room Availability

Check availability and prices for your dates now!


Getting around

Comprehensive guide to transport options for seamless travel

City Center
Bacalar 2.9 mi
Airports
Chetumal International (ctm) 25.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free Wi-Fi in public areas
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • 24-hour security
  • Currency exchange
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Water sports
  • Yoga class

Services

  • Paid shuttle service
  • Pet amenities available
  • Room service
  • Housekeeping
  • Tours/Ticket assistance

Dining

  • Restaurant
  • Bar/ Lounge area

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Children's menu

Spa & Leisure

  • Outdoor swimming pool
  • Sun loungers
  • Live entertainment
  • Garden area
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Massage

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
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Location

Carretera Federal Bacalar-Xtomoc, Bacalar, Mexico, 77930
Map view
street view
Carretera Federal Bacalar-Xtomoc, Bacalar, Mexico, 77930
Nearby
Lake Bacalar
300 ft
Restaurants
Los Hechizos
1100 ft
Inside Hotel Rancho Encantado Carretera Federal 307 Km 24

Reviews and Ratings

Reviews from guests about their experience.
80%
loved their spa retreat and can’t wait to return.
8.0/10
Great
Rooms
8.0
Location
9.8
Service
7.5
Dining
8.3
Guest reviews
8.0/10
based on 5 reviews
6.9
6.9/10 based on 155 reviews
Maria
United States of America, March  2025
9.6/10

I had an amazing stay at the hotel, enjoying stunning views and excellent service from the staff. The location is perfect for a romantic getaway with a peaceful atmosphere surrounded by nature. The rooms were beautifully designed with thoughtful amenities, though they could benefit from better ventilation. Overall, it was a fantastic experience but could improve in staffing the reservation area during busy times.

Rooms
9.0
The rooms were beautifully designed and comfortable, featuring local artwork. The private whirlpool added a nice touch, making it feel truly luxurious.
Service
10.0
The service was outstanding, with the staff going above and beyond to ensure a great stay. Special shoutout to people like Vicky and Alondra for their exceptional assistance.
Location
10.0
The hotel is situated right on the lake, offering breathtaking views and a serene environment. It's a perfect escape from the everyday hustle.
Dining
10.0
The restaurant provided excellent meals at very reasonable prices. Each meal we had, from breakfast to dinner, was of amazing quality, with delightful cocktails.
Facilities
9.0
The hotel has a great selection of facilities, including a fantastic spa with knowledgeable therapists offering great value for the price. The entire property was well kept and inviting.
Bill
United States of America, February  2025
7.2/10

Rooms
Service
Location
Dining
Facilities
Charles
United States of America, December  2024
9.2/10

Our stay was a blissful experience. The property exudes luxury, situated right on the lake with breathtaking views. The staff was exceptionally attentive, ensuring we felt valued throughout our time there. While the restaurant offered remarkable dishes, a few minor details in the rooms still need attention as some finishing touches are in progress. Overall, it was a delicious getaway, but the unfinished aspects slightly dulled the luxurious experience I expected.

Rooms
8.0
The Grand Jeex suite was stunning, but there were a few areas still under construction that took away from the overall luxury feel.
Service
10.0
Service was outstanding, with staff frequently checking in and ensuring our needs were met.
Location
10.0
The hotel’s location is remarkable, right on the lake with incredible views and a tranquil jungle backdrop.
Dining
9.0
Dining at the restaurant was a highlight, with the chefs presenting modern Yucatan-influenced cuisine.
Facilities
9.0
The facilities are impressive, particularly the spa, which offers first-class massages in a serene setting.
George
United States of America, December  2024
7.4/10

We had a delightful stay at this resort, with its beautiful lagoon views and spacious rooms. The staff truly went above and beyond to ensure our relaxation. However, some aspects of the service need improvement, particularly in communication and attentiveness, which really detracted from the luxury experience. The dining options were enjoyable, but it would be great to have more variety.

Rooms
8.0
Our room was huge and surprisingly well-designed, with a nice surprise of a massage bench on the terrace. It was clean and well-appointed, though we did notice some areas under construction.
Service
6.0
Service was a mixed bag; while some staff members were outstanding, others seemed to lack training. Communication issues really stood out during our check-in.
Location
9.0
The location is stunning, right on the lake with beautiful jungle views. It's a great spot for exploring Bacalar.
Dining
7.0
Dining was pleasant, with delicious food, but we found the service to be a bit slow. Expanding the menu could enhance the experience.
Facilities
7.0
The facilities were nice but there were some things that could be improved, like the need for better attention around the pool with no one available to help with kayaks or paddle boards.
Joe
United States of America, October  2024
6.6/10

The hotel has a stunning location by a beautiful lake with breathtaking views, and the rooms are spacious and comfortable. However, the service is lacking and falls short of luxury standards, which is disappointing given the price. While the food is delicious, the inconsistent facilities and noise from construction detract from the overall experience.

Rooms
7.0
The rooms are huge and such a nice surprise, but they feel unfinished with holes in the walls and construction details visible.
Service
5.0
Service was unfortunately not at the expected luxury standard; requests often went unmet, and the overall experience felt disorganized.
Location
10.0
The hotel is ideally located on the lake with fantastic views, making it a perfect escape from bustling areas.
Dining
7.0
The food is delicious, particularly the steaks, but the slow service during meals diminishes the dining experience.
Facilities
5.0
Many advertised facilities are still under construction, including the spa and gym, which is disappointing for a luxury hotel.
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Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room